AGCO Imposes $40,000 Penalties on Relax Gaming and Arrise

(AsiaGameHub) –   Two registered iGaming suppliers have been fined by Ontario regulators after their casino games were found on unregulated gaming sites accessible to players in the province.

Key Information

• Relax Gaming Limited and Arrise Solutions Limited were each fined $40,000.
• Both companies are registered with the AGCO to develop and supply slot and casino-style games.
• The AGCO noted that both suppliers cooperated and promptly blocked access to their games.

AGCO Takes Action Against Suppliers for Unregulated Site Access

The Alcohol and Gaming Commission of Ontario (AGCO) has imposed $40,000 penalties on Relax Gaming Limited and Arrise Solutions Limited following the discovery that their products were available on unregulated online gaming sites targeting Ontario players.

Both entities hold AGCO registration as game suppliers, authorizing them to create and distribute slot and casino-style games within Ontario’s regulated iGaming market. However, the regulator confirmed that their games were also accessible through platforms operating outside the established provincial framework.

AGCO CEO and registrar Dr. Karin Schnarr stated:

“Ontario’s regulated iGaming market is built on clear rules designed to protect players and hold companies accountable.”

She further commented:

“Unregulated gaming sites operate outside that framework, meaning players have no assurance of fair games, timely withdrawals, or access to meaningful dispute resolution.”

The regulator reported that both Relax Gaming and Arrise demonstrated cooperation during the investigation. Each company also took steps to restrict access to their games on the unregulated sites once the issue was identified.

Ontario has intensified its efforts against unregulated gaming activities over the past year. This recent action underscores that penalties can be applied to suppliers, not just operators, when regulated content appears on unauthorized platforms.

Dr. Schnarr emphasized:

“When regulated games appear on unregulated sites, it risks enabling a market that exposes players to real harm.”

For the Ontario iGaming sector, this case highlights the ongoing importance of supplier oversight, product distribution controls, and the methods registered companies use to monitor the online presence of their games.